Automatic Water Bomb Toys Gun Green

1. FREE SHIPPING?

Yes, Free Shipping on ALL Orders!

 

2. WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

 

3. WHEN WILL I RECEIVE MY ORDER?

All the orders will be inspected before shipping out. It needs 2-5 days of handling time. Please make sure you provide the correct shipping address, receiver's name, and contact phone number to us.  If the address is wrong, it will not be delivered. We don't refund a buyer's mistake.

US UK UZ NZ.....(European countries and North America):12~20 days.

Asian countries:8~15 days

Other countries:15~25days

Due to the COVID-19, airlines decreased quite a bit, so it may take longer than usual for your order to arrive. Thanks a lot for your understanding.

 

4. WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

5. WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

6. HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net

1. Where do you ship from?
We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

2. How long will it take for my items to arrive?
US UK UZ NZ.....(European countries and North America):12~20 business days.
Asian countries:8~15 business days.
Other countries:15~25 business days.

3. How long will it take to receive a tracking number?
It will take usually between 2-5 business days.

4. Where can I place an order from?
You can place an order from any country, we ship Worldwide.

5. Is shipping really FREE?
Yes, Free Shipping on ALL Orders!

6. Where is your company located?
Our company is located in Shenzhen, China.

7. Which currency will I be charged in?
We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

8. Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

9. Who can I contact if I have a problem with my order?
All inquiries can be forwarded to xmangood0802@gmail.com

10. How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal.

11. Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure. Shopify and PayPal will protect both of us.

12. If I enter my email address will you sell my information?
We do not sell our customer's information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

13. Will I (the customer) have to pay customs?
In most countries, you will not have to pay customs, but it depends on where are you located and your local laws.

14. Can I cancel my order?
We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We can not cancel the order if the product is already shipped out.

15. What happens if I receive the wrong or broken item?
If there’s an issue with your order -- if it’s the wrong color, defective, broken, or other problem -- please contact us, we may accept an exchange or refund.

Please feel free to contact us if you have any questions. xmangood0802@gmail.com

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.

All blasters purchased through GoodXman will include a 30-day limited warranty to cover manufacturing faults. All blasters are tested pre-purchased by the manufacturer. Faulty products must be sent back with a receipt or proof of purchase and a written description of the fault. Any blaster found to be physically damaged by user neglect, either internally or externally, upgraded or modified, opened or attempted to be opened, used apart from the manufacturer specifications or intended use included, but not limited to, the use of BB’s, metal or plastic or otherwise will void the warranty.

Any items returned to us claiming to be faulty but found to be in fully functional working order will incur a fee to cover return postage. Items found to be faulty under the warranty will be either repaired or replaced at no extra cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xmangood0802@gmail.com. If your return is accepted, we’ll provide an address that you need to send the package back to. Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. . Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at xmangood0802@gmail.com. Normally, we will reply to your email within 24 hours Monday to Friday. Except for weekends and public holidays.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.