Refund Policy

We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.

All blasters purchased through GoodXman will include a 30-day limited warranty to cover manufacturing faults. All blasters are tested pre-purchased by the manufacturer. Faulty products must be sent back with a receipt or proof of purchase and a written description of the fault. Any blaster found to be physically damaged by user neglect, either internally or externally, upgraded or modified, opened or attempted to be opened, used apart from the manufacturer specifications or intended use included, but not limited to, the use of BB’s, metal or plastic or otherwise will void the warranty.

Any items returned to us claiming to be faulty but found to be in fully functional working order will incur a fee to cover return postage. Items found to be faulty under the warranty will be either repaired or replaced at no extra cost.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xmangood0802@gmail.com. If your return is accepted, we’ll provide an address that you need to send the package back to. Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. . Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at xmangood0802@gmail.com. Normally, we will reply to your email within 24 hours Monday to Friday. Except for weekends and public holidays.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.