Shipping policy

1. FREE SHIPPING?

Yes, Free Shipping on ALL Orders!

 

2. WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

 

3. WHEN WILL I RECEIVE MY ORDER?

All the orders will be inspected before shipping out. It needs 2-5 days of handling time. Please make sure you provide the correct shipping address, receiver's name, and contact phone number to us.  If the address is wrong, it will not be delivered. We don't refund a buyer's mistake.

US UK UZ NZ.....(European countries and North America):12~20 days.

Asian countries:8~15 days

Other countries:15~25days

Due to the COVID-19, airlines decreased quite a bit, so it may take longer than usual for your order to arrive. Thanks a lot for your understanding.

 

4. WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

 

5. WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

6. HOW CAN I TRACK MY ORDER?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at www.17track.net